Hi, Eduardo -
Scorecard measurables should be forward-looking as much as possible. In other words, what activities do you do on a weekly basis that will help predict the future? Are there issues you are trying to solve, such as on-time deliveries, or ingredient waste? Having owned a café in the past, here are some measurables that may, or may not work for you. Your scorecard should have a democratic representation of measurables; front-of-house, to back-of-house.
- # of Covers
- Ingredient Waste $
- Average ticket $
- # Future Reservations
- Sales/Person Hour $
- Labor % of Sales
- Avg. # Minutes from placing order to receiving order
- # Google or Yelp reviews
Hope this helps! For great articles on scorecard measurables33, check out the EOS Blog.
Beth Fahey, Certified EOS Implementer