@Mickey Larson35 this is our collections process. We sell through distributors, almost all of whom we've known for decades. Non-payment issues are administrative 99% of the time and our process reflects that.

Processes are a struggle for us. This one could probably be tightened up and improved so I welcome feedback.

• Once a month, run an accounts receivable aged invoice report for any invoices that are 30 days past due.
• For invoices 30-59 days past due, email invoice to customer as a second notice. Resend a statement or any open credits to the customer.
• For invoices 60-75 days past due,... (More)

My dad still owned the business at the time but I was running it. We both independently heard about EOS from our professional network within about a week of each other.

I'm not sure what specific inquiry you were intending to make. However, based on other's comments, I'd have to say I think the concern that running EOS and committing to the Meeting Pulse would negatively impact billable hours is somewhat unfounded. It assumes that people are 100% effective in the use of their time during normal working hours to feed the company's bottom line. Having tracked time use pretty religiously over a decade, I've found that 75% is closer to the norm and that in what I would consider a high performing organization. Also, the clarity in purpose and results... (More)